Thunderbolt Casino Responsible Gaming

At Thunderbolt Casino, your enjoyment and well-being are our top priorities. We actively promote responsible gaming to ensure that you experience online casino games as a fun, entertaining activity. While online gaming can be a great form of entertainment, it’s important to stay in control and recognize that gambling should never be used to supplement your income.

Tools to Help You Stay in Control

To help you maintain a healthy relationship with gaming, Thunderbolt Casino offers several tools and features designed to assist players who may be facing difficulties:

Player Account Closure
If you ever feel the need to take a break, you can request to close your Thunderbolt Casino account at any time. We’ll gladly assist, provided there are no technical barriers like a pending withdrawal. Should you wish to return, your account can be reopened once you feel ready.
Self-Exclusion
If you require a longer break or need to stop gaming entirely, we offer a self-exclusion option. You can choose a temporary exclusion period starting from one month, or opt for permanent exclusion. Simply contact our support team, and we’ll send you a self-exclusion form to complete. This ensures you won’t have access to your account during the selected period.
Deposit Limits
To help you manage your spending, you can set daily or monthly deposit limits. These limits allow you to control your gaming budget and ensure that you only gamble what you can afford to lose. Contact our support team to set your preferred limits.

Recognizing Signs of a Gambling Problem

If you’re unsure whether you may have a gambling problem, consider the following questions:

Do you miss work or school to gamble?
Do you gamble to escape from boredom or unhappiness?
Do you feel lost or desperate when you run out of money while gambling?
Have you lied to hide how much or how often you gamble?
Have others criticized your gambling habits?
Do you gamble until your last cent is gone?
Have you lost interest in family, friends, or personal activities?
Do arguments, frustrations, or disappointments drive you to gamble?

If you’ve answered “yes” to some of these questions, it may indicate a gambling problem. If you’ve answered “yes” to more than five, the issue could be serious. We recommend seeking help from a professional.

Getting Help for Problem Gambling

If you think you may have a gambling problem, we strongly encourage you to seek help. The South African Responsible Gambling Foundation (SARGF) offers confidential support and guidance. You can contact their toll-free helpline at 0800 006 008 for counseling.

Remember, Thunderbolt Casino is here to help. If you have any concerns, reach out to us, and we will do our best to assist you in managing your gaming habits.